There are four options for ordering with Budd Engineering:

• Secure online ordering - 24 hours a day, with payment via Credit Card or Pay Pal.  This is by far the easiest and most secure way to place an order.

• Email order - Email us with item # / order quantity information, shipping address, shipping method/priority, card holder name, billing address, etc.  Also leave a phone number/email address where you can be contacted to resolve any problems with the order.  DO NOT email us your credit card info!  Text or call us at (661) 435-0358 the credit card number with expiration date, and the 3 or 4 digit card security code number.

• Phone orders - Call (661) 435-0358 and leave a detailed message with item # / order quantity information, shipping address, shipping method/priority, and credit card number with expiration date, card holder name, billing address, and the 3 or 4 digit card security code number.  Also leave a phone number and email address here you can be contacted to resolve any problems with the order.

• Mail order - Send payment via either certified money order or check.  However, please be aware that checks may be held for up to two weeks to verify funds/check clearance before the order is shipped.

We do not ship orders COD or extend credit.

On back-ordered items the customers credit card will not be charged until the order is shipped.

Budd Engineering may review any orders over $500.00 and the customer may be contacted for verification before the order is processed.

Orders are normally processed and shipped within 2-4 business days, Monday-Friday, excluding holidays and weekends.  If priority/special handling and shipping is desired please indicate so in the order/delivery instructions.  If any item takes longer than expected the customer will be notified via eMail, or phone.

Shipping & Handling Fee - We charge actual shipping costs plus insurance fee.  International orders will be charged additional fees as appropriate to cover any increased shipping costs.

Please note that we ship via United States Postal Service (USPS) for domestic and international delivery.  Most shipments are insured.  Please inspect your order carefully.  If a package is delivered in a damaged condition, immediately contact USPS for disposition/instructions.

Merchandise Availability - We try our best to fill all orders in a timely manner.  Sometimes we may underestimate demand and stock may become temporarily unavailable.  You will be notified by eMail, or phone if an item is unavailable or discontinued.  We reserve the right to limit quantities based on merchandise availability.  Budd Engineering will not be responsible/liable for the inability to fill orders due to acts of nature, strikes, or other reasons deemed reasonable by Budd Engineering.

Return Policy - Your satisfaction is guaranteed.  Full refunds will be issued if merchandise is returned unused, in its original packaging, and within 30 days of the customers receipt of the order.  All returns must be pre-authorized by Budd Engineering.  The customer will be responsible for return shipping costs and insurance costs.  Budd Engineering will credit the customers credit card upon receipt of merchandise, or issue a refund check if payment was via Money Order or check.

To return merchandise follow these steps:

• Prior to returning the merchandise, contact Budd Engineering via eMail,
  or phone, to obtain a Return Merchandise Authorization number (RMA#).
• Retain all original packing materials including shipping box.
• Include a copy of your eMail receipt with any returns.
• Clearly include the RMA# on the return shipping label.
• Return ship the merchandise to:

Budd Engineering
8844 Mora Ct
Lancaster, CA 93536
(661) 435-0358

Note - The customer is responsible for the cost of any return shipping insurance.

Sales Tax - We are required to collect sales tax in the state of California.  Tax rates are subject to change at any time.

Merchandise Pricing - We reserve the right to make unannounced changes in product pricing and discontinuations.  We make every effort to avoid errors in pricing and product information.  If a mistake does occur, we reserve the right to correct it and we apologize for any inconvenience it may cause.

At Budd Engineering your privacy is our priority.  The security and privacy of customer information is one of our highest concerns.  We realize you need to be confident that your credit card and other personal information will be secure when you shop at BuddEngineering.com.  In our efforts to ensure this level of security, we use industry-standard encryption technologies - including, but not limited to, Secure Sockets Layer (SSL) - to safeguard your credit card number and other consumer data as it is exchanged with our web site.  We also use industry-standard security for our Internet service account data.

To verify security, always look for https:// (the "s" means secure) in the url.  You will also find a locked padlock graphic at the bottom of your computer screen.  If you are ever filling out a form and do not find the https or the locked padlock graphic, we suggest you do not fill out that form.

The BuddEngineering.com accounts you may have are password-protected. We recommend that you do not divulge your password to anyone.  BuddEngineering.com will never ask you for your password in an unsolicited phone call or eMail.

For more details on how we use and protect your personal information -

Privacy and Confidentiality Policy - Budd Engineering will not share your private info with anyone.  We take our customers trust very seriously.

Spam Policy - Budd Engineering will not send unsolicited eMails, only periodic eMails to our current customers concerning announcements, special offers, and product update information.
TOP